Fauna & Flora International (FFI) has the utmost respect and a sense of care for its members and supporters. You make our work possible, you inspire us, and you challenge us to be better at conservation and fundraising.

Here, we set out our promise to you for how we will carry out fundraising, and how we will treat those who support our work. Within this promise you will also find details of and a link to FFI’s Privacy Statement, which explains which personal data FFI collects, and the ways in which we will process and use that data.

This promise is central to the way we fundraise and, although we are a small team, all of us at FFI work hard and are committed to adhering to it at all times so that we can meet the needs of our supporters.

Our promise to you

This promise outlines the commitment that FFI makes to our donors, members, and to the public to ensure that our fundraising is legal, open, honest and respectful. What’s more, we commit to ensuring that all of our fundraising is carried out in compliance with the Code of Fundraising Practice.

Crucially, being a supporter of FFI means being part of a two-way conversation. If you want to contact us, and if you want to speak to a specific member of the fundraising team, then you can do that – we positively encourage it. We value your opinions, thoughts and feelings, and we want to hear them, because they are important.

FFI commits to the highest standards

  • We will adhere to the Fundraising Code of Practice in all of our activities.
  • We will monitor all of our fundraisers, volunteers and any third parties working with us to raise funds, to ensure that they comply with the Fundraising Code of Practice and with this promise.
  • We will always comply with the law as it applies to charities and fundraising, including those relating to data protection, health and safety, and the environment.
  • We will display the Fundraising Regulator badge on our fundraising material to show that we are committed to best practice.
  • We are grateful for every donation, act of support, word of advice or guidance, for every comment, complaint or compliment. We will always make the effort to say thank you and acknowledge any act of support as quickly as possible (unless you tell us not to).

FFI will be clear, honest and open

  • FFI will tell the truth and will not exaggerate.
  • We will do what we say we are going to do with the donations we receive.
  • We will be clear about who we are and what we do.
  • We will give a clear explanation of how you can make a gift and change a regular donation.
  • Where we ask a third party to fundraise on our behalf, we will be transparent about the relationship and financial arrangement.
  • We will always be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
  • We will provide clear and evidence-based reasons for our decisions on complaints.

FFI will be respectful

  • We will respect your rights and your privacy.
  • We will not put undue pressure on you to make a gift. If you do not want to give, or wish to cease giving, we will respect your decision.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way, we will refrain from doing so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.
  • We promise to respect any personal data that you share with us, and keep it safe. We won’t use your data to do anything you wouldn’t reasonably expect, or that we couldn’t strongly justify. You can read more about the different ways that FFI processes personal data in FFI’s Privacy Statement
  • We will never sell or trade personal data – be that with other charities or otherwise. This goes for every single piece of data that we hold on our supporters, and this will never change.

FFI will be fair and reasonable

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you are unhappy with anything we’ve done while fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to complaints and criticism we receive.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

If you have any questions at all on any of the details set out in this promise, if you would like to make a complaint or give feedback, or if you would like to know what details we currently have on store for you, then please contact:

Paul White, Head of Supporter Recruitment & Development
+44 (0) 1223 749 018
paul.white@fauna-flora.org
Or write to: Paul White, Fauna & Flora International, The David Attenborough Building, Pembroke Street, Cambridge, CB2 3QZ, U.K.