Supporter Engagement Assistant

Salary: £20,000 – £22,000 per annum

Start Date: As soon as possible

Contract Type: Permanent

Location: Fauna & Flora International, Cambridge. Current policy offers partial remote working within the UK.

This is a truly exciting time to be joining FFI’s Fundraising Team. Over the past couple of years we have established a fundraising programme that is going from strength to strength. More people than ever are choosing to support FFI’s work, and as a result our donor base is rapidly growing. The focus on nurturing relationships with these donors and providing an excellent experience is a strategic priority.

We are seeking an individual with excellent supporter care skills who can help us to build excellent relationships with our supporters and has a real affinity with the work that we do. Your role will involve responding to supporter requests, questions and queries from a range of communication channels, including email and phone, helping to deliver a first-class supporter experience. This frontline role is contributing to the development of the fundraising team to reach unrestricted income targets.

You will initially report directly to the Head of Supporter Recruitment and Development, and work closely with the Database team on a range of activities.

You will be self-driven and well organised with meticulous attention to detail and excellent communication skills. In return, the role offers the opportunity to work within a friendly and lively team that is part of a groundbreaking and entrepreneurial organisation at the forefront of global conservation. In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

Please view the following document for further details of the position and how to apply:

Download Application Pack

The closing date for applications is Friday, 16 December 2022.