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A male African forest elephant with a satellite collar attached for tracking and research purposes. © Ruben Bañuelos Bons / Fauna & Flora

A male African forest elephant with a satellite collar attached for tracking and research purposes. © Ruben Bañuelos Bons / Fauna & Flora

Supporter Engagement Assistant

Careers

  • Location: Fauna & Flora, Cambridge Current policy offers partial remote working within the UK
  • Salary: £24,700 per annum
  • Contract period: Permanent
  • Start date: As soon as possible

This is a truly exciting time to be joining Fauna & Flora’s Fundraising Team. Over the past three years we have established a fundraising programme that is going from strength to strength. More people than ever are choosing to support our work, and as a result our donor base is rapidly growing. The focus on nurturing relationships with these donors and providing an excellent experience is a strategic priority.

We are seeking an individual with excellent supporter care skills who can help us to build excellent relationships with our supporters and has a real affinity with the work that we do. Your role will involve responding to supporter requests, questions and queries from a range of communication channels, including email and phone, helping to deliver a first-class supporter experience. This frontline role is contributing to the development of the fundraising team to reach unrestricted income targets.

You will report directly to the Director of Supporter Marketing, and work closely with the Database team on a range of activities.

You will have excellent customer service skills and previous experience in a similar role. You will be well organised with meticulous attention to detail and excellent communication skills. In return, the role offers the opportunity to work within a friendly and lively team that is part of a ground-breaking and entrepreneurial organisation at the forefront of global conservation. In addition, we offer a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants

This role is not eligible for sponsorship for a Skilled Worker Visa.

Please download the job application pack below for further details on how to apply

The closing date for applications is 6 October 2024. Interviews are likely to take place during the week commencing 10 October 2024.

Job application pack

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